OIU Cancellation & Refund Policy
All the purchases of One in the Universe (OIU) Products made on this website are subject to the below cancellation and refund terms at the sole discretion of OIU.
A. Cancellation -
An order can be cancelled within 3 days of the date of order. After the expiry of this period, we cannot accept any cancellations.
We are sure our OIU products will delight you. However, in case of damage to OIU Products, you can follow the below process-
1. In case, you find shipping damage or a manufacturing defect after you receive the package we will replace the product you need to provide us-
a.An unboxing video of the product with damage
b.Send a replacement request with the video on firstname.lastname@example.org within 7 days of receipt of the Product
2. Once we receive the email, we will inspect and send confirmation of acceptance of return within 7 days at the sole discretion of OIU.
3. Once you receive an email for confirmation of replacement, please send the product along with original packaging and labels below address-
M/s One In the Universe
I-501, Giridhari Executive Park,
Peerancheru, Rajendranagar Mandal,
Hyderabad, Telangana 500091
4. The cost for return shipping of OIU product will be paid by you, and shall be reimbursed by OIU. Please email us the shipping docket number and scanned copy of the receipt once you send the product.
5. Once we receive the Product, we will send replaced Product within 7 days of receipt of the damaged Product at our address.
6. In case of loss of product during the return shipment from you to OIU, we will not be liable to make any replacement.
7. Orders shipped to destinations out of India (international shipments) are not eligible for replacement.