Last updated: 3 October 2026

7-day returns for unused physical products

You may request a return within 7 calendar days of delivery if a physical product is not right for you. Items must be unused, unwashed and unaltered, with original tags and any accessories included. Please keep the original packaging where available. You may inspect the item as you would in a shop.

This applies to our regular sarees, unstitched fabrics, T-shirts, home furnishings, canvas prints and physical books. Sale items are included unless a specific, clearly disclosed exception applies.

Exceptions

Custom-made, personalised or specially cut-to-your-request items are excluded from change-of-mind returns only when this is explained before you order. Choosing one of our standard listed fabric lengths does not, by itself, make an item non-returnable. Fabric that you have cut, stitched or altered, and sarees with customer-requested stitching or alterations, cannot be returned for change of mind.

Digital downloads are not eligible for change-of-mind returns once accessed or downloaded. If you receive the wrong file, cannot access your purchase or find that it does not match its description, contact us so we can resolve the issue.

Damaged, faulty or incorrect items

Please contact us promptly if your order arrives damaged, faulty, incomplete or different from what you ordered. Include your order number and photos of the problem where possible. An unboxing video can help, but is not mandatory. We will arrange an appropriate replacement or refund. These remedies are not excluded by the change-of-mind exceptions above or limited by the 7-day change-of-mind window. Your rights under applicable consumer law remain unaffected.

How to request a return

Email feedback@oneintheuniverse.in or WhatsApp +91 90590 56118 with your order number, the item and your reason for returning it. Please contact us within 7 calendar days of delivery for a change-of-mind return. We will confirm the return instructions and address before you send it.

Please use tracked shipping and keep your receipt. For a change-of-mind return, the customer pays return shipping. For a damaged, faulty or incorrect item, OIU will arrange collection where available or reimburse the agreed return shipping cost. Contact us before booking a courier. International customers should contact us for return instructions; the same eligibility rules apply.

Refunds and exchanges

Approved returns are refunded for the amount actually paid for the returned item, including its applicable discount. Refunds go to the original payment method. We will confirm receipt, inspection and refund processing by email; your bank or payment provider may take additional time to show the credit. Exchanges depend on stock availability. For bundle returns, we will explain the refund calculation before you send the item back.

Cancellations

Contact us as soon as possible if you wish to cancel. Orders can be cancelled before dispatch. Once dispatched, the return rules above apply. Any cancellation restriction for a custom order will be explained and agreed before production starts. Approved cancellations are refunded to the original payment method.

Existing orders

We will honour the return, cancellation and refund promises made when you placed your order. This update does not reduce those promises. If a product label or older page conflicts with this policy, contact us for help.