Shopping with One in the Universe

Answers to help you choose, care for and enjoy your OIU pieces.

What inspires OIU designs?

Our designs draw on sacred geometry, Indian symbolism, colour and stories. Choose the patterns and colours that feel personal to you.

Are all products ready to wear?

Check the product details before ordering. Sarees, T-shirts and unstitched fabrics are different products. An item with length options in metres is fabric for tailoring, rather than a finished kurti. If you are unsure, send us the product link on WhatsApp before buying.

What comes with a Nava Jyoti saree?

Each Nava Jyoti listing specifies a 5.5-metre organza saree and a 1-metre blouse piece. Read the individual product page for its colour story and care instructions.

Do I have to buy a set of three?

No. You can buy individual products. Where a collection offers a bundle, check the offer details and the final checkout total before paying.

How should I care for my purchase?

Follow the care instructions on the individual product page, as fabrics and finishes differ. Nava Jyoti organza sarees are dry-clean only. Keep them folded in a breathable saree cover away from direct sunlight.

Can I add lining to unstitched fabric?

Your tailor can help you choose a lining and cut that suit the fabric, its width and your preferred fit. Please confirm the required fabric length before ordering.

Where can I check delivery information?

See our Shipping Policy and the individual product page. For a time-sensitive occasion, contact us with the product name and delivery PIN code before ordering.

How do I ask about an order or a return?

You can request a return within 7 calendar days of delivery for unused, unwashed and unaltered physical products. Custom-made or personalised items and accessed digital downloads have exceptions. Contact us with your order number. Read the Cancellation and Refund Policy for eligibility, shipping costs and help with damaged, faulty or incorrect items.

Can I ask about a custom design?

Send us your idea and intended use. We will discuss feasibility, fabric, quantity, price and timing before any order is confirmed.

How can I reach OIU?

WhatsApp +91 90590 56118 or email feedback@oneintheuniverse.in. For a product question, include the product name or link.